Factors to Consider When an Emergency Occurs Before, During, and After an Event
When planning for an event, various aspects are to be considered if the event being planned is to be successful. Most people who don’t have the time to plan for their own events usually seek the services of professional meeting planners. These planners play a crucial role when it comes to planning for these important events. Additionally, they also keep the clients in the know just in case anything out of the expected happens.
As a meeting planner, a simple way of ensuring that everything works as expected is to plan ahead. What this means is that, if you have an event scheduled in a fortnight, always have a plan in place to work as a backup, just in case things go south. In unfortunate circumstances, unforeseen emergencies may occur catching the event planners flat-footed. In such an instance, certain tips can be employed to handle such emergencies. Some of these tips are as follows.
Managing Flight Delays Caused by Bad Weather
Delays caused by natural causes such as hurricanes, high winds, and heavy downpour are hard to prevent but easy to manage. If your event is a major event, it is always advisable to consult a travel agency, days, weeks, or even months before your meeting takes place. By doing this, the travel agency will be in a position to monitor your scheduled meeting and devise ways of dealing with natural causes that may cause a delay, or prevent the event from taking place.
Destination Management Companies and Travel Agencies
When searching for a travel agent company, it is of the essence to inquire about their links to airline agents, or the airline itself. The notion behind this argument is based on the fact that it will be easy for the travel agency to contact you just in case your flight gets delayed for whatever reasons.
Think and Plan Ahead
As a meeting planner, it is your role to ensure that you have everything in place to protect your clients and their organization in instances where emergencies arise. It is always advisable to have contractual agreements that protect the organization in unfortunate circumstances when a natural disaster strikes. Additionally, having emergency numbers of various law enforcers can also come in handy when disaster strikes. Another vital aspect to consider as an event planner is to know how to create a crisis management plan, specifically designed to deal with natural disasters. With such a plan in hand, you will be able to plan ahead and be prepared before, and after a natural disaster strikes. Apart from this, you will be able to minimize mishaps and delays that may affect your customers when such disasters strike.
Always Have an Insurance Cover for your Events and Conferences
An insurance policy not only does it protect huge companies and properties, but it also covers conferences, a fact that a considerable number of people never knew. In such an instance, most companies and event planners alike can purchase a general liability insurance cover plan. Such a cover offers a wide range of coverage such as accidents, faulty products, and accidental trips and falls that may occur during your event. If you have a planned conference or an invent, you can always contact an insurance company and have your event or conference insured against damages caused by either natural or human-made causes. An insurance cover can also protect an event planner from court cases that may arise as a result of dissatisfied clients or miscommunication between your organization and clients.
Always Keep In touch with your Clients
Keeping in touch with your clients is one way of keeping them updated and showing them that you care about their trips or meetings. Failure to do this is a recipe for disaster and an easy way of losing your clients. It is always advisable to inform your clients about any changes that may have occurred regardless of whether natural causes or human error caused them. If delays are as a result of human error, it is advisable to accept the mistakes and design ways of preventing the same from happening again. When communicating with your clients during an emergency, it is of the essence to keep in mind the following tips.
- Stay calm and be assertive in your actions.
- Always be transparent and avoid lying to your clients. When things get out of hand, people will be appreciative when you keep them informed and guarantee them of their safety or their money.
- Use the information provided to make the best decision on what to do next to keep your clients composed and assured.